FAQs

I'M STRUGGLING TO ACCESS MY ACCOUNT, CAN YOU HELP?     You may be aware that we have just launched our website. Please send us an email to HELLO@baitkomstore.com with your name and phone number in order to help you.

WHAT ARE YOUR DELIVERY RATES?     Delivery rate will appear at checkout page. However, we will always try to get the best rate for local and regional delivery

WHICH PAYMENT METHODS DO YOU ACCEPT?     We currently accept cash on delivery and payments via VISA, and Mastercard.

HOW DO I CHECK THE STATUS OF MY ORDER?     Once your order has been dispatched, we will send a notification via email & and contact you.

Please be aware that this email may not arrive until the order is confirmed by Baitkomstore, see our Delivery Page for more details and estimated delivery timings.

I HAVE A DISCOUNT CODE; HOW DO I USE IT?     Discount codes can be added in the checkout process page .Enter the code in the "Gift card or discount code" box under your order summary and click "Apply". You should then see the discount applied to each relevant product in your order summary. Please note: We are unable to add on any discount codes after your order has been submitted so please ensure your code has applied correctly before completing your purchase. Discount codes cannot be used on already discounted products and only one code can be used at a time.

DO YOU TAKE INTERNATIONAL ORDERS?For now we deliver orders Jordan only. Hopefully soon will add more countries to the list.

HOW DO I RETURN AN ITEM THAT I PURCHASED ON BAITKOMSTORE.COM?     Return policy is only for faulty products or wrong order that happens by baitkomstore.com. Simply contact us at baitkomstore.com and/to return it to us in its original condition within 15 days.

CAN I PURCHASE A SPARE PART FOR MY PRODUCT?     For some of our products, spare parts are available to buy. You will find these on our pages.

CAN I APPLY FOR JOB WITH YOU?     Please send us you CV and a brief of your self at HELLO@baitkomstore.com